For households and individuals
Data security
Your old device may remember more than you do.
This page offers practical guidance for households and individuals preparing personal devices for recycling. If your business or organization needs documented data erasure, physical media destruction, chain of custody, or certificates of destruction, use our Secure Data Destruction service.
Before the device leaves your hands, take a minute to protect what’s on it.
A factory reset can sound intimidating, but most devices walk you through it step by step. Use the links below to find instructions for your device. If you’d rather have us handle the data, tell us what concerns you when you schedule a pickup or bring the device in.
A factory reset erases the data on your device, so back up anything you want to keep first. These links are provided for convenience. Device menus and instructions can change, so confirm the steps with the manufacturer before continuing.